Kundekonsulenter søkes til Sofia!
Join TELUS Digital Bulgaria as a Solutions Consultant with Norwegian and English for the world’s biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service.
We’re seeking Norwegian language speakers with strong communication skills to help users maximize their product experience.
*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.
Barcelona 🌞
Barcelona 🌞
Key Responsibilities:
Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate.
Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers.
Engage customers through multiple channels, including phone, email and chat.
Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores.
Collaborate with team members to share best practices and contribute to the knowledge base.
Participate in ongoing training and stay updated on product knowledge and industry trends.
What You’ll Need:
Fluent Norwegian and English communication skills.
Strong interpersonal abilities and customer service orientation.
Ability to follow structured guides and processes.
Excellence in active listening and problem-solving.
Adaptable and quick to learn new processes and technologies.
Self-motivated with a passion for customer satisfaction.
Ideal Candidate Profile:
Customer-focused mindset and delivering exceptional service.
Excellent communication style, ability to explain complex concepts simply.
Ability to troubleshoot issues and find creative solutions.
Collaborates and shares knowledge, and contributes positively to team dynamics.
Embraces change, learns quickly, and maintains composure under pressure.
The best part? No tech background needed! We’re looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.
We offer:
Welcome bonus: 3000BGN!
Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)!
Fully paid training.
Stable job and career development opportunities!
Attractive salary!
Additional health insurance.
50+ benefits and services to choose from.
Positive international working environment.
Support and learning!
Employee referral bonuses!
At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result!
Note
This job opportunity requires you to relocate to Sofia, Bulgaria (if you do not already live there).
Only shortlisted candidates will be contacted.
Interested?
Does it sound like the perfect job for you? APPLY NOW!👇
Interested but not 100% sure if you should apply?
TELUS Digital
AI Data Solutions 🤖
AI Data Solutions 🤖
TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more.
The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
More info:
Where are we? 📍
Cost of living in Sofia, Bulgaria 🤑
To help you understand the cost of living in Sofia, we have shared numbers provided by Numbeo. We always recommend you to have a look at the cost of living numbers when you are moving to another country.
*These numbers are estimated numbers and can change due to various factors.
**The currency they currently use in Bulgaria is called Bulgarian lev (BGN).
Meal at an inexpensive restaurant 20.00 лв 🍣
Cappuccino (regular) 3.06 лв ☕(Restaurant)
Water (0.33 liter bottle) 1.33 лв 💧(Restaurant)
Domestic Beer (0.5 liter) 1.67 лв 🍺
Bottle of Wine (Mid-Range) 12.00 лв 🍷
Water (1.5 liter bottle) 1.13 лв 💧
Rent a month an apartment (1 bedroom) in City Centre 824.60 лв or Outside of Centre 621.40 лв 🏠
One-way Ticket (Local Transport) 1.60 лв 🚎
Taxi 1km (Normal Tariff) 1.07 лв 🚕
Gasoline (1 liter) 3.08 лв ⛽
Fitness Club, Monthly Fee for 1 Adult 56.19 лв 💪
Monthly Internet (60+ Mbps, Unlimited Data) 22.49 лв 🌐
About Sofia
Sofia, Bulgaria, is an attractive destination for Nordic job seekers looking to work abroad. The city offers growing job opportunities within IT, finance, and engineering, while the cost of living is lower than in many other European capitals. Sofia combines rich history and culture with modern facilities, creating a comfortable everyday life for expats. With beautiful parks, a lively café and restaurant scene, as well as access to mountains close to the city, Sofia offers a good balance between work and leisure for those seeking new challenges in a dynamic and affordable metropolis.
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