Kundekonsulenter søkes til Sofia!
Join TELUS Digital Bulgaria as a Solutions Consultant with Norwegian and English for the world’s biggest search engine, and become part of a dynamic team dedicated to delivering exceptional customer service.
We’re seeking Norwegian language speakers with strong communication skills to help users maximize their product experience.
*Please note that the position is based in Sofia, Bulgaria, and we will assist you to relocate.
Barcelona 🌞
Barcelona 🌞
Key Responsibilities:
Deliver professional support for our products and services, maintaining a stellar customer satisfaction rate.
Master and efficiently utilize CRM software, ticketing systems, and other customer service tools to meet the unique needs of our customers.
Engage customers through multiple channels, including phone, email and chat.
Resolve customer inquiries within agreed SLAs, using our comprehensive knowledge base and established protocols
Consistently meet or exceed performance goals for call handling time, first-call resolution, and customer satisfaction scores.
Collaborate with team members to share best practices and contribute to the knowledge base.
Participate in ongoing training and stay updated on product knowledge and industry trends.
What You’ll Need:
Fluent Norwegian and English communication skills.
Strong interpersonal abilities and customer service orientation.
Ability to follow structured guides and processes.
Excellence in active listening and problem-solving.
Adaptable and quick to learn new processes and technologies.
Self-motivated with a passion for customer satisfaction.
Ideal Candidate Profile:
Customer-focused mindset and delivering exceptional service.
Excellent communication style, ability to explain complex concepts simply.
Ability to troubleshoot issues and find creative solutions.
Collaborates and shares knowledge, and contributes positively to team dynamics.
Embraces change, learns quickly, and maintains composure under pressure.
The best part? No tech background needed! We’re looking for enthusiastic individuals who are ready to learn and are passionate about helping others. Our comprehensive training program will equip you with all the product knowledge you need to succeed.
We offer:
Welcome bonus: 3000BGN!
Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)!
Fully paid training.
Stable job and career development opportunities!
Attractive salary!
Additional health insurance.
50+ benefits and services to choose from.
Positive international working environment.
Support and learning!
Employee referral bonuses!
At TELUS Digital Bulgaria, we believe in growing together. We offer a supportive environment where learning is continuous, teamwork is celebrated, and your well-being is our top search result!
Note
This job opportunity requires you to relocate to Sofia, Bulgaria (if you do not already live there).
Only shortlisted candidates will be contacted.
Interested?
Does it sound like the perfect job for you? APPLY NOW!👇
Interested but not 100% sure if you should apply?
TELUS Digital
AI Data Solutions 🤖
AI Data Solutions 🤖
TELUS Digital Bulgaria is a publicly traded company (NYSE & TSX: TIXT) and is the largest employer in the CX (Customer Experience) industry in the country with over 4,600 team members. The company provides a broad portfolio of services - designing, building, and delivering next-generation digital services, AI solutions, customer experience, and more.
The company's primary focus is strict adherence to all our clients' procedures and practices. We are an independent outsourcing services provider and do not function as a local representation of our partners.
More info:
Where are we? 📍
Levekostnader i Sofia, Bulgaria 🤑
For å hjelpe deg med å forstå levekostnadene i Sofia, har vi delt tall fra Numbeo. Vi anbefaler alltid at du sjekker levekostnadene når du skal flytte til et annet land.
*Disse tallene er estimater og kan variere på grunn av ulike faktorer.
**Valutaen som brukes i Bulgaria heter bulgarsk lev (BGN).
🍣 Måltid på en rimelig restaurant: 20,00 лв
☕ Cappuccino (vanlig): 3,06 лв (restaurant)
💧 Vann (0,33 liter flaske): 1,33 лв (restaurant)
🍺 Lokal øl (0,5 liter): 1,67 лв
🍷 Flaske vin (middels prisklasse): 12,00 лв
💧 Vann (1,5 liter flaske): 1,13 лв
🏠 Månedlig leie for en ettromsleilighet
i sentrum: 824,60 лв
utenfor sentrum: 621,40 лв
🚎 Enkeltbillett lokaltransport: 1,60 лв
🚕 Taxi, 1 km (normal takst): 1,07 лв
⛽ Bensin (1 liter): 3,08 лв
💪 Treningssenter, månedlig medlemsavgift for 1 voksen: 56,19 лв
🌐 Månedlig internett (60+ Mbps, ubegrenset data): 22,49 лв
Om Sofia
Sofia i Bulgaria er et attraktivt reisemål for nordiske jobbsøkere som ønsker å jobbe i utlandet. Byen byr på økende jobbmuligheter innen IT, finans og ingeniørfag, samtidig som levekostnadene er lavere enn i mange andre europeiske hovedsteder.
Sofia kombinerer rik historie og kultur med moderne fasiliteter, noe som skaper en behagelig hverdag for expats.
Med vakre parker, et livlig café- og restaurantmiljø, samt tilgang til fjell rett utenfor byen, tilbyr Sofia en fin balanse mellom jobb og fritid for de som ønsker nye utfordringer i en dynamisk og rimelig storby.
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